The average HVAC company with 400+ maintenance agreements loses 60-70% of them to manual renewal processes -- a spreadsheet no one has time to work, calls that never get made, emails that go out once and never follow up. SYNTAX automates the entire revenue cycle: renewals, dispatch, peak season management, and review generation.
Get a Free Audit See the case study →The problems we fix
600 customers, maybe 120 renew. The other 480 expired because no one had time to make 480 calls, send 480 emails, and follow up on 480 non-responses. That's recurring revenue that's already yours -- you just didn't capture it.
Owner or office manager as the dispatch hub. Every tech calls in, every customer calls in, every change gets relayed by hand. 20-minute average response window, double-bookings, techs sitting idle while customers wait.
July heat wave hits. Calls triple overnight. No-heat calls in December. No system to separate urgent from non-urgent, route by zip code, or hold non-emergency customers on a waitlist with automatic updates. Every call lands the same way.
What we build
60 days before each agreement expires, the sequence starts: email, SMS, a second email, a second SMS, then a final call prompt. Payment collected via Stripe link in the message. Agreements track automatically in a live dashboard. You set the offer; the system works the list.
Inbound service requests route by job type and zip code to the right tech's schedule automatically. Customer gets a confirmation and a 2-hour arrival window. Tech gets the job details and address pushed to their phone. No phone tag, no relay.
During high-demand periods, non-emergency calls go into an automated waitlist. Customer gets a confirmation with an estimated window and daily status updates. Urgent calls (no heat, no AC in extreme temps) get flagged and routed immediately. Capacity managed, customers informed.
Two hours after job close, customer gets a text: "How did we do today?" One-tap link to Google review. Unhappy customers get routed to a private feedback form instead of a public review. Review volume typically triples within 90 days.
A free audit identifies the exact revenue your HVAC operation is leaving uncaptured and shows you what the fix looks like before you commit to anything.
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